Refund policy

Wholesale orders are non-refundable. Customers may designate their own shipping courier or use the shipping courier provided by BMCV Wholesale. BMCV strongly suggests that customers purchase shipping insurance for all orders. We will not be held responsible if a customer's shipment is lost or damaged once it is picked up by the shipping courier. Customers must contact us within three (3) business days after receiving the shipment if there are any missing or damaged products. If we do not receive an inquiry from the customer after this three-day period, the shipment will be considered delivered and accepted in full.

BMCV provides limited warranties under normal use and storage for a period of 30 days from the date of purchase by the original purchaser. To be eligible for a warranty return or replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This limited warranty is the sole and exclusive warranty provided by BMCV and is in lieu of all other warranties, express or implied, including without limitation any warranties of merchantability or fitness for a particular purpose. A restocking fee of 15% of the order's total may apply, along with shipping fees. Custom products are not eligible for return and refund.

In no event shall BMCV be liable for any incidental, consequential, or special damages arising from or in connection with the use or inability to use the product, or for any breach of warranty or other legal obligation, whether in contract, tort, or otherwise.